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ABBYY Online store

FAQ

  • How to buy

    To buy a product:

    1. Select a product in the catalog and click Buy.
    2. Go to your shopping cart, make sure that the right products are selected and click Pay. You will receive an e-mail message with details about your order.
    3. Make a payment using one of the available payment methods. You can also make a payment at a later by clicking the link contained in the e-mail message.
  • Payment methods

    To pay for FineReader Online, select one of the following payment methods:

    • Credit card. Visa, Master Card, American Express are accepted. PayPal is used to process credit card transactions, but you do not need a PayPal account to make payments. Multiple payments are possible without registering.
    • PayPal
      PayPal is an international payment system which enables you to make payments using your bank account or your credit card. It is an alternative to paying with your credit card directly. Payment with PayPal is preferredbecause customers need to register their bank account or credit card information only once. Please visit www.PayPal.com for more information.
  • Which credit cards do you accept?

    Visa, Master Card, and American Express are accepted.

  • How much does the service cost?

    Please see the catalog.

  • Why has my card been rejected?

    Possible reasons include the following:

    • Your card may have been issued by a different distributor than Visa, Master Card, or American Express.
    • Not all plastic cards can be used for online payments. Please contact your bank to determine if you can make online payments with your plastic card.
    • You may have made a typo when entering your card details: your credit card number, first or last name or the CVC code.
    • Adequate funds are not available on your card.
  • What about security?

    We use PayPal to process transactions. The security of your financial data is number one priority for PayPal. The system uses the latest anti-fraud technologies to ensure that your financial data are safe. All the data you provide are automatically encrypted using the Secure Sockets Layer (SSL) protocol.

  • I have more questions about ordering products from your shop and making payments

    Please write to us at support@abbyyonline.com.

  • How can I find out the exchange rate if the currency of my account is different from the currency of the ABBYY Online Store?

    If the currency of your account is not the same as the currency of the ABBYY Online Store, all currency conversions will be made at the exchange rate of your bank or payment system. The ABBYY Online Store does not perform currency conversions.